Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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China's JD, Alibaba Clash Over Rival E-Commerce Logistics Models

China's JD, Alibaba Clash Over Rival E-Commerce Logistics Models

This article explores the competition between JD.com and Alibaba in the logistics sector, particularly their recent interactions and disputes. Liu Qiangdong accused Cainiao of siphoning profits from courier companies, while Cainiao countered that JD lacks an understanding of platform sharing. The article analyzes the differences in their models and strategies, as well as the role and opportunities for courier companies during market reshuffling. The key challenge for both sides will be how to adjust strategies in response to industry developments amid competition and cooperation.

07/28/2025 Logistics
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Exploring Shanghai's Booking Platforms to Enhance International Logistics Efficiency

Exploring Shanghai's Booking Platforms to Enhance International Logistics Efficiency

This article explores booking platforms in Shanghai, including logistics subsidiaries of major shipping companies and various freight forwarding agents. It emphasizes the diversity and reliability of these platforms, noting that finding a good freight forwarder is crucial for successful bookings. Furthermore, with the development of the internet, e-commerce platforms are also beginning to offer booking capabilities, providing foreign traders with more options.

07/18/2025 Logistics
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New Challenges for Overseas Warehousing The Profound Impact of Segmented Procurement by E-commerce Platforms

New Challenges for Overseas Warehousing The Profound Impact of Segmented Procurement by E-commerce Platforms

This article discusses the challenges posed by segmented procurement on overseas warehouse companies within e-commerce platforms. It analyzes the drive of semi-managed models, concerns related to price wars, and risks stemming from policy changes. The emphasis is on the necessity for overseas warehouse enterprises to diversify their clients and service scenarios to cope with future uncertainties.

07/23/2025 Logistics
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